Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of futezy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Natalie Wood
The vest is fantastic with top-notch quality. It fits my French Bulldog’s wide shoulders nicely.
Brian Turner
It’s exactly as shown in the picture, meeting all expectations.
Alexa Montgomery
This suit is of very high quality and I’m pleased with the purchase.
Charles Bennett
The jacket arrived quickly and fits well. I highly recommend it for its quality.
Fiona Carter
A great jacket for my small dog, slightly loose in the belly but overall a good fit. Delivery was prompt and I appreciate the seller’s service.
Matthew Richardson
Arrived swiftly with superb quality and even stitching throughout.
Zoe Bishop
Ideal for my 20kg dog, providing warmth and comfort.
Owen Grant
The vest is not only warm but also made with excellent quality materials.
Lily Fisher
Perfect fit for my 12kg dog. We’re extremely satisfied with the XXXL size!
George White
Fits my dog wonderfully, snug and comfortable.
Emma Stone
The jacket is a perfect fit for my Cavalier puppy in size M.
Ryan Douglas
Fits my 25kg Stafford perfectly, well-made and true to the description.
Chloe Morgan
The jacket fits my dog as if tailor-made.
Ethan Holmes
XXL is perfect for my standard 9kg dachshund, especially in the chest area.
Isabella Reed
Size XL is just right for my small 5kg Bichon. Thanks!
Aaron Foster
Excellent suit for my Jack Russell weighing 10kg. Size 2XL is a good fit.
Mia Russell
Perfect fit for my 1.5kg Spitz, warm and soft for the season.
Jack Dawson
Very satisfied with the product’s quality and fit.
Lucy Walters
Medium size fits my 10 pound Yorkie perfectly.
Daniel Knight
This Dog Vest is exactly what I was looking for.
Gabriella Coleman
Everything is satisfactory with the purchase.
Nathan Hunter
The jacket looks and feels warm, though it’s been too hot to try on yet.
Olivia Perry
2XL fits my Jack Russell well, with precise measurements.
Liam Brooks
The quality is impressive, fitting my small dog well with room for movement.
Sophia Bailey
The size is just right. Quality is comparable to a down jacket!
Jacob Armstrong
The jacket is suitable and of good quality. Thank you to the seller.
Ava Stewart
Matches the description with a very nice finish and warmth. Fast delivery too.
Tyler Ross
The size is a bit snug but the quality seems promising.
Scarlett Howard
Good quality and fast delivery. Fits my 15kg Bulldog perfectly.
Lucas Graham
Fits great and ordered two more as backups, enhancing my dog’s willingness for walks in colder weather.
Harper Campbell
3XL is a perfect fit for my 12kg Bulldog, very satisfied.
Adam Kennedy
The fit is impeccable and the quality is outstanding.
Grace Ward
Excellent jacket, very happy with the purchase.
Benjamin Ellis
Absolutely love this jacket.
Amelia Ross
Perfect fit for our chocolate lab and arrived promptly.
Connor Simmons
The jacket is lovely and of great quality.
Daisy Webb
Fits my dog perfectly, covering essential areas while leaving paws free.
Alexander Watts
Attractive padding and good material, fits well on my large dog.
Emily James
XL size is great for my 9kg Jack Russell.
Samuel Price
The jacket is of good quality and highly recommendable.
Victoria Reed
Fits well for my 14kg dog, comfortable and ideal length.
Dylan Cook
Excellent product, very happy with the purchase.
Isla Murphy
The quality of the vest is impressive.
Michael Butler
Great fit for my dachshund, perfect for rainy and cold weather.
Charlotte Hamilton
My husky adores her new jacket, excellent quality and fast delivery.
Joshua Barnes
As winter approached, I was anxious about keeping my dog warm and dry. That’s when I found this jacket and it has been a game-changer! Not only does it keep him snug during our chilly morning walks, but its waterproof feature means he’s protected even when it’s drizzling. The quilted padding seems so comfortable, and he struts around looking quite stylish. The convenience of the zipper design is a bonus for quick dressing. I’m thoroughly impressed with the quality and functionality!
Sienna Jenkins
I never knew a dog jacket could make such a difference until I tried this one. It’s been an exceptionally cold winter, and this quilted puffer jacket has been a savior for my aging retriever. The durable, waterproof material is perfect for her outdoor strolls, keeping her warm and cozy. What I appreciate most is the attached D-rings, making leash attachment a breeze during our walks. The quality is outstanding, and it washes up like new every time. Highly recommend for anyone looking to provide extra warmth and protection for their pet!
Logan Watson
Finding the right jacket for my pup has always been a struggle, but this one has met all our needs! The quality is evident in every stitch, and it fits him perfectly, providing warmth without restricting movement. He used to shiver on colder days, but now he’s eager and ready to go out no matter the weather. The jacket’s design is not only functional with its easy zipper and leash rings but also incredibly chic. It’s comforting to know he’s warm, dry, and stylishly equipped for winter. Definitely a must-have for any dog owner!